HMGT 335 Week 3 Discussion
Think about an experience that you, as an employee, have had in an organization that either did, or did not, recognize you as an internal market/customer. Discuss the experience and cite examples from the readings.
As a health care consumer, describe a time when you noticed that employees either were or were not viewed by leadership as internal customers. Cite examples from the readings to support your experience.
As a health care consumer, what does quality mean to you?
Describe an innovation in health care that you have used, or are likely to use in the future, and explain why.
Do you consider yourself a passive or active health care consumer, and why?
Make sure to refer to the weekly readings and remember to offer your own ideas with minimal paraphrasing and quoting. Remember APA formatting for the references and citations.
SOLUTION HMGT 335 Week 3 Discussion
In my previous organization, I experienced a situation in which staff needed to be actively addressed as internal customers, influencing engagement and morale. For example, our team frequently got new directives with little prior notice or explanation, causing confusion and frustration among employees. According to marketing theory, treating employees as internal customers entails offering clear communication, continuous assistance, and valuing feedback, building a reciprocal connection that can improve satisfaction and service quality. This disconnect was highlighted when company changes affected workloads and positions, yet leadership failed to seek or even address employees’ concerns, resulting in a sense of undervaluation among the team….
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