HLTH 8501 Week 9 Discussion: Communicating Through Conflict: Part 1
For this Discussion, you will revisit a professional experience in which communication caused a conflict and explore what the impact of those types of situations might be on healthcare administrators.
Resources
Be sure to review the Learning Resources before completing this activity.
To prepare for this Discussion:
- Consider a professional experience in which communication caused a conflict that had to be managed. If you cannot recall such a situation from your personal experience, locate an article that describes a similar situation.
- Note: Be sure that you do not reveal the names of individuals and organizations if you are describing something from your personal experience. Use fictitious names to obscure their identities.
By Wednesday
Post your analysis of the impact of conflict situations for healthcare administrators. Be sure to include the following:
- Describe a situation from your professional experience in which communication caused a conflict that had to be managed.
- Illustrate what challenges were presented due to this situation and what the impact of these challenges would be for a healthcare administrator. Were there any positive outcomes or changes as a result of this conflict surfacing?
- Analyze at least one aspect of the situation that a healthcare administrator could have addressed differently to either deescalate or prevent the issue.
Support your response by identifying and explaining key points and/or examples presented in the Learning Resources.
Read a selection of your colleagues’ postings. Consider how your colleagues’ postings relate to the information presented in the Learning Resources and to your own posting.
Refer to the Week 9 Discussion Rubric for specific grading elements and criteria. Your Instructor will use this grading rubric to assess your work.
By Friday
Respond to at least two of your colleagues’ postings in one or more of the following ways:
- Expand on this Discussion by highlighting differences between your own posting and your colleagues’ postings.
- Provide additional insights or alternative perspectives.
Continue the Discussion through Sunday.
SOLUTION HLTH 8501 Week 9 Discussion: Communicating Through Conflict: Part 1
Hello Class,
Communication-Induced Conflict in a Healthcare Setting
In my professional experience as a medical-surgical (med-surg) nurse, I encountered a situation where communication lapses led to significant conflict, necessitating effective management. This scenario involved a misunderstanding between the nursing staff and the surgical team regarding postoperative patient care instructions, which had to be swiftly addressed to ensure patient safety and maintain team cohesion. The conflict arose when a patient, Mr. Sam, underwent a complex abdominal surgery. The surgical team provided postoperative care instructions verbally to the charge nurse, who then relayed the information to the med-surg nursing staff. However, critical details about the patient’s pain management plan and mobility restrictions were either misunderstood or inadequately communicated. As a result, there was confusion among the nursing staff regarding the timing and dosage of pain medication, as well as the patient’s mobility status, leading to inconsistent care practices (Leonard et al., 2020). This miscommunication not only jeopardized the patient’s recovery but also strained the working relationship between the nursing and surgical teams….
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