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(FINAL ANSWER) HLTH 8501 Week 9 Assignment: Handling Difficult Conversations—Communication Analysis: Part 1

(FINAL ANSWER) HLTH 8501 Week 9 Assignment: Handling Difficult Conversations—Communication Analysis: Part 1

HLTH 8501 Week 9 Assignment: Handling Difficult Conversations—Communication Analysis: Part 1

Starting this week, you will complete a two-part Assignment that you will submit over the course of 2 weeks. This week, you will complete and submit Part 1. You will complete and submit Parts 2 in Week 10.

Important Note: Please be aware that, for Part 2 of the Assignment, due in Week 10, you will be required to have completed an online simulation experience that must be scheduled for a particular time. Be sure to read the instructions thoroughly to ensure you plan ahead and fulfill all requirements for the Assignment.

You will act as a healthcare administrator whose team is experiencing conflicts that are rooted in communication issues between two colleagues: Maria and Curtis. You are Curtis’s direct supervisor. The issue has escalated to the point that your entire department has effectively “picked sides” with either Maria or Curtis. You have spoken to Maria’s direct supervisor and your supervisor, and the three of you agreed to talk to each supervisee separately to get their initial statements, discuss the matter, and begin to establish a productive, mutually agreed-upon path forward.  As his direct supervisor, your next task is to prepare for and schedule an in-person conversation with Curtis to discuss the matter. You will then follow up with your supervisor via a draft email after the interaction to document the results of your conversation. You will conduct the conversation with Curtis using an online simulation platform. This week, you will draft and submit the Handling Difficult Conversations Checklist section of the Week 9 Assignment Template for your peer conversation.

Important Note: If you have not already scheduled your required simulation experience, please do so as soon as possible by following the directions found in the Simulation Session Guide (PDF)Links to an external site.. Once you are a registered portal user, you will select a specific day and time to complete your simulation experience. Please note that you must first complete the simulation experience to answer the reflective questions in Part 2 of this Assignment, which are due by Sunday of Week 10. Therefore, be sure to allow yourself enough time between the simulation experience and Assignment due date to complete your Week 10 Assignment.

Resources

Be sure to review the Learning Resources before completing this activity.

To prepare for this Assignment: 

By Sunday

Submit your completed Part 1 document using the Week 9 Assignment Template as follows:

Part 1: Preparing for Your Conversation

  • For each subsection of the Handling Difficult Conversations Checklist section of the Week 9 Assignment Template, use the space beneath each item to take detailed notes of what you plan to say to Curtis. You may choose either to compose a script (understanding that this may need to change in the moment depending on how your colleague responds), or you may instead choose to include bullet points with key phrases for the ideas you want to cover and strategies for how you might help put them at ease, establish trust, or anticipate how they may respond to your feedback. Be sure to address all parts of each item. In addition to your notes about what you plan to discuss with your colleagues, be sure to note any questions you may have for your own supervisor to discuss when you debrief with them later.

submission information

Before submitting your final assignment, you can check your draft for authenticity. To check your draft, access the Turnitin Drafts from the Start Here area.

  1. To submit your completed assignment, save your Assignment as WK9Assgn_LastName_FirstInitial
  2. Then, click on Start Assignment near the top of the page.
  3. Next, click on Upload File and select Submit Assignment for review.

SOLUTION HLTH 8501 Week 9 Assignment: Handling Difficult Conversations—Communication Analysis: Part 1

The Situation

You are a healthcare administrator whose team is experiencing conflicts that are rooted in communication issues between two colleagues: Maria and Curtis. You are The issue has escalated to the point that your entire department has effectively “picked sides” with either Maria (the charge nurse) or Curtis (a nurse)….

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(FINAL ANSWER) HLTH 8501 Week 10 Discussion: Communicating Through Conflict: Part 2

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