HLTH 8501 Week 10 Assignment: Handling Difficult Conversations—Communication Analysis: Part 2
Note: In Week 9, you submitted Part 1 of this Assignment. You will complete and submit Part 2 this week.
As a reminder, you will continue to act as a healthcare administrator whose team is experiencing conflicts that are rooted in communication issues. You scheduled an in-person conversation with Curtis to discuss the matter and conducted the conversation with your colleague using an online simulation platform. This week, you will reflect on your simulation experience and follow up with your supervisor via a draft email to document the results of your conversation. As you complete Part 2 of your Assignment, be sure to include specific examples, where applicable, as well as relevant citations from the Learning Resources, the Walden Library, and/or other appropriate academic sources.
Important Note: If you need more information about scheduling or logging into your required simulation session, please refer to the Simulation Session Guide (PDF)Links to an external site.. As a reminder, you must first complete the simulation experience before you can answer the reflective questions in this Assignment.
Resources
Be sure to review the Learning Resources before completing this activity.
To prepare for this Assignment:
- If you have not already done so, schedule and complete your peer conversation using the simulation platform.
- Refer to your completed Week 9 Assignment Template as well as any notes you made during or after your completion of the simulation experience.
- Download the Week 10 Assignment Template Download Week 10 Assignment Template.
By Sunday
Submit your completed Part 2 document using the Week 10 Assignment Template as follows:
Part 2: Effective Communication Skills and Approaches
- Once you have completed the online, simulated, one-on-one conversation with your peer, you will analyze your experience and then write up your analysis of effective communication skills and approaches that can be applied in any professional conversation—but specifically when you need to address conflict of any kind. As part of your reflection, you will consider the ways in which you can not only improve your communication skills going forward but also use these skills to be a more effective change agent. Be sure to address the following:
- Did you reach an agreement that takes into account the needs, concerns, and perspectives of all stakeholders? Why or why not?
- What impact (positive and negative, if possible) did your preparation have on the outcome? Provide a rationale to support your analysis.
- What best practices/strategies (from the Learning Resources) did you incorporate into your conversation? For each best practice/strategy, be sure to include a minimum of one scholarly source for support.
- Which of the best practices/strategies do you believe you incorporated successfully, and which do you feel you could have done a better job at incorporating into this conversation? Be specific in your answer.
- Based on this experience—and considering what went well and what you want to improve—what are three specific things you will do in difficult conversation scenarios in the future?
- Finally, in what ways do you predict your enhanced communication skills could enable you to be a more effective change agent? Provide specific details to support your answer.
- Following up:
- For the final part of your Assignment, apply your understanding of best practices related to effective communication, as well as the importance of perception in communication, to prepare a draft email to your supervisor that documents what, if any, resolution you and Curtis reached and sets the tone for your work going forward. Be sure to utilize an appropriate professional, collegial tone; express gratitude for the opportunity to have the conversation; detail the specific commitments each of you has made (or agreed to); and state your appreciation for the specific ways in which your colleague brings value to the working relationship.
submission information
Before submitting your final assignment, you can check your draft for authenticity. To check your draft, access the Turnitin Drafts from the Start Here area.
- To submit your completed assignment, save your Assignment as WK10Assgn_LastName_FirstInitial
- Then, click on Start Assignment near the top of the page.
- Next, click on Upload File and select Submit Assignment for review.
SOLUTION HLTH 8501 Week 10 Assignment: Handling Difficult Conversations—Communication Analysis: Part 2
Prepared by: student
Date: August 4, 2024
Walden University
MMHA 6501: Leadership Within the Healthcare Section
Part 2: Effective Communication Skills and Approaches
In my recent simulation experience, I engaged in a challenging conversation to address a conflict between two colleagues. This situation required me to apply effective communication strategies to navigate the tension and find a resolution that respected everyone’s perspectives. The purpose of this essay is to reflect on the communication techniques I used, evaluate their effectiveness, and identify areas where I can improve. Through this analysis, I aim to enhance my skills in managing difficult conversations and become a more effective change agent in my professional interactions….
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